FAQ’s
Yes, they will have a personalized sign, our staff wear colored white and yellow and black with the Rolling Shuttle logo.
A Rolling Shuttle representative will be outside your hotel (in the main lobby) at the time indicated on your boarding pass. This is the same boarding pass that you signed on the date of your arrival.
Contact the Call Center or via WhatsApp immediately with your ticket number.
We can pick you up at any private residence or condominium, as long as you provide directions, maps or links showing the location. The best way to provide this information is by email or WhatsApp.
They are Van type vehicles that can carry from 1 to 8 passengers.
You will wait with our airport representative. The unit will arrive 10 to 15 minutes after you meet with him.
We require at least 24 hours for reservations. If you make the reservation the same day, it will be subject to availability.
When booking through our form on our website, you will need to pay Online, or we can send a payment link if you prefer.
After booking and paying online, you will receive a confirmation email to the email that you provided us. The tickets are usually sent by email or WhatsApp within 24 hours or less. If you don't see a confirmation in your inbox, check your spam box. If you still don't see a confirmation, submit your payment receipt to reservation@rollingcancunshuttle.com to receive it.
Any change must be requested at least 24 hours before your service and it has no cost. But if you make a change outside of this time, it will be subject to availability and we are not responsible for missed flights.
All cancellations must comply with the service policies. Apply penalties. Service policies.
To the email billing@rollingcancunshuttle.com and in 48 hrs. You will be answered.
7 business days, if you exceed the time limit you must contact the Call Center or, request via WhatsApp or email and in the subject place Invoice and ticket number, in the body of the mail place your name, telephone with code area and country, and fiscal data.